FAQ

How do I upload my files?

You will upload your web files over the Internet via the File Transfer Protocol ("FTP").   FTP is a specification for transferring data across the Internet from one location to another, and is one of the protocols that you will need to administer your web site.   When you order an account with JB, you will be sent information about your account's various configurations, including your assigned FTP log-on userID and password.   You will need to know how to use FTP so that you can upload web files stored on your local computer's hard disk to the hard disk on JB's web server.  We use and frequently recommend the program WS_FTP.  The limited edition is available for free from IP Switch and can be found at  http://www.ipswitch.com/downloads/ .  It's very easy to use.  Just download it, unzip it, and then put it in the desired location on your hard drive.  If you need a utility to unzip it, see http://www.winzip.com.

When you have installed and executed FTP software, just click on the connect button and you'll bring up a session profile window.  There are only 3 or 4 fields of configuration information required to connect to your web space, and this information will be sent to you at the time your account is activated.

1. Profile Name: (any name for you to remember the session profile)
2. Host Name: (your IP# or domain name... "ftp.yourdomain.com")
3. Host Type: Serv-U
4. User ID: yourdomain (be sure to leave off the ".com", etc.)
5. Password: (your administrative password)
6. Account: (leave blank or use for reference)
7. Remote Host: /
8. Local PC: (the path on your computer to your web files)
9. Comment: (can be used for misc. comments)

That's it!  It's fairly simple to configure and very easy to use.  You might want to click the check box to the right for "Save Password" so you won't have to enter it every time you connect.  The great thing about using a program specifically designed for FTP is that you can create folders, delete folders, delete files, rename files, and otherwise have a great deal more control over your web space than is allowed with a web browser.  You can even tag entire folders or groups of folders and files for download or upload and preserve the folder sturcture in the process.

In our opinion, you can't beat WS_FTP for simplicity of use.  However, for a rock solid robust transfer of large or difficult file transfers, you can't beat WS_FTP-Pro (costs money) or FTPX (free from http://www.ftpx.com).
 

I have uploaded my pages, but it still says "coming soon". Why?

When we create your account, we install a file called default.htm as a temporary file that can be accessed when you browse to that site.   As the name implies, if no file is specified when you browse to a particular folder, the default.htm file will be the one that is accessed.  Hence, if you want a different file to be the default, you must name it default.htm rather than index.htm or homepage.htm.  Delete our file, and rename yours.
 

Will I have anonymous FTP for my domain?

Yes, we automatically set up every domain account with an anonymous FTP folder off of the root directory.  This FTP subfolder of your domain may be accessed by both the Hypertext Transfer Protocol ("HTTP") via your web browser, and by anonymous FTP and your web browser (or your FTP program).  The URL to reach this folder via HTTP is http://yourdomain.com/ftp/ whereas the URL to reach this via FTP would be ftp://ftp.yourdomain.com/. 

Notice that the URL to reach your FTP folder by anonymous FTP does not include the FTP subfolder.  This is because the anonymous FTP loginID for your domain is preconfigured to automatically access the FTP subfolder as the root of it's FTP domain.   You can't anonymously browse anywhere else on your domain except the FTP folder. For security reasons, you wouldn't want the browsing public to have access to the contents of your HTTP web space anonymously.  If you need to give proprietary access to file or web space via FTP loginID and password, you'll need to add an FTP loginID.